PLEASE NOTE: 

• We are currently only processing returns inside Bangladesh.
• Clearance items cannot be returned but can be exchanged  
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• The product needs to be in its original state and all original tags must be attached to return or exchange the product. Otherwise, product will be sent back to the customer and refund will not be processed.
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• Customers are only allowed 1 Free of Cost Exchange. Delivery charges (fixed rate 100 Taka) will be applied for further exchanges but we will not allow more than 2-3..
• Refund time cannot be guaranteed but should be done within 7-10 days. Refunds are only processed once we receive the product back from the customer and we are able to do quality check.
• Refunds can take longer than mentioned as some products may take longer than usual time due to unforeseen complications and circumstances from our delivery partners.
• We deduct TK.100 from refunds for all returns.
• Refunds are only process on Bkash in Bangladesh. We do not process any refunds on Banks, Nagads or by any other method.
• Customers will have to pay Delivery Charge/Cancellation fee 60 Taka inside Dhaka and 100/120 Taka outside Dhaka if they do not want to receive the product.
• Trial during Delivery is still free if a customer keeps a product. If a customer decides against taking any product, they will have to pay cancellation fee.